Last Updated: September 12, 2026
Welcome to THOS — The House of Solution. By accessing our website, browsing our products, or placing an order, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our website or purchasing from us.
THOS provides professional audio equipment, PA systems, electronics, and related products through our online platform. We serve both individual customers and businesses, including retail and wholesale buyers. We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without prior notice.
We make reasonable efforts to ensure that product names, descriptions, specifications, images, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images and the actual product, including differences in color, packaging, design, or appearance. Product specifications may also change according to manufacturer updates. We recommend reviewing the product details carefully before placing an order.
All product prices displayed on the website are subject to change without prior notice. Prices may change due to supplier pricing, market conditions, taxes, availability, or other business factors.
We reserve the right to correct pricing errors or update product availability at any time. If an order is placed at an incorrect price due to a website or system error, THOS may contact the customer to confirm the correct price or cancel the order.
Submitting an order through our website does not necessarily guarantee acceptance of the order.
After receiving an order, we may contact you to confirm product availability, delivery details, pricing, or other necessary information. An order will be considered confirmed once it has been verified by THOS. We reserve the right to refuse or cancel an order in cases such as product unavailability, incorrect pricing, suspected fraudulent activity, or inaccurate customer information.
Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number, delivery address, and other required details. THOS is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
Customers agree to provide valid and accurate payment information when purchasing through our website.
Depending on the available payment methods, orders may require full or partial payment before processing. Payment confirmation may be required before an order is dispatched. THOS reserves the right to hold, reject, or cancel transactions where payment cannot be verified.
We work with delivery partners and logistics providers to deliver products to customers within the applicable delivery area.
Estimated delivery times may vary depending on location, product availability, order volume, weather, transportation conditions, and other circumstances beyond our control. Once an order has been handed over to the delivery provider, delivery timelines may be affected by the provider’s operations.
THOS welcomes wholesale and bulk purchase inquiries from businesses, organizations, retailers, and other customers.
Wholesale pricing, minimum order quantities, availability, payment terms, and delivery arrangements may differ from standard retail orders. These terms will be communicated and confirmed separately where applicable. For large or customized orders, THOS may require advance confirmation or payment before processing.
Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.
Customers should inspect products upon delivery and contact THOS within the specified timeframe if a product is damaged, defective, incorrect, or otherwise eligible for a return or exchange. Certain products or situations may not qualify for return or refund depending on their condition, usage, warranty terms, or manufacturer policies.
Where applicable, products may be covered by a manufacturer’s or seller’s warranty.
Warranty coverage, duration, and conditions vary by product and brand. Warranty claims may require proof of purchase and inspection of the product.
Warranty does not necessarily cover damage caused by misuse, improper installation, unauthorized modification, physical damage, electrical issues, or failure to follow the manufacturer’s instructions.
All content available on the THOS website, including logos, branding, graphics, photographs, product content, text, layouts, and other materials, is owned by or licensed to THOS unless otherwise stated. You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.
You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not attempt to interfere with the website’s operation, gain unauthorized access to systems or data, distribute malicious software, or use the website in a way that could damage THOS or its customers.
THOS makes reasonable efforts to maintain accurate information and reliable website functionality. However, we do not guarantee that the website will always be available, error-free, or completely free from technical issues. To the extent permitted by applicable law, THOS will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products beyond our reasonable control.
THOS may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.
Any updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated terms.
If you have any questions regarding these Terms & Conditions, your order, or any of our policies, please contact THOS through the contact information available on our website.
