Last Updated: September 12, 2026
At THOS — The House of Solution, we aim to ensure that every order reaches you in proper condition. If you receive a damaged, defective, or incorrect product, you may be eligible for a return, replacement, or refund under this policy.
A product may be eligible for return if:
Products should be returned in their original condition with packaging, accessories, and included items.
Please contact THOS as soon as possible after receiving your order if there is a problem. We may request your order details and photos or videos of the product and packaging to verify the issue.
A return or refund will only be processed after our team reviews and approves the request.
Returns may not be accepted for products that have been used, physically damaged, modified, improperly installed, or returned without prior approval.
Products specifically marked as non-returnable may also be excluded.
Where applicable, THOS may replace the product with the same or an equivalent product, subject to availability.
If a replacement is not possible, an approved refund may be issued through the applicable payment method. Refund processing time may vary depending on the payment provider or banking system.
If the product was damaged, defective, or incorrectly supplied by THOS, we may arrange or cover the applicable return delivery cost.
For other approved returns, the customer may be responsible for return shipping costs.
Wholesale and bulk orders may be subject to separate return, refund, payment, and delivery terms agreed upon before the order is confirmed.
Some products are covered by manufacturer warranties. Warranty duration and coverage vary by product and brand. Warranty claims may require product inspection and proof of purchase.
THOS may update this policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.
For questions regarding returns, refunds, replacements, or warranty claims, please contact THOS through the contact information available on our website.
